ⓘ Verified 16 May 2026 from official Vietjet Air sources.
Cancellation rules change frequently — always confirm at
Vietjet Air website before cancelling.
Vietjet Air Cancellation Charges by Time to Departure
Cancellation fees on Vietjet Air are charged per passenger and depend on how many hours remain before departure when you cancel. The charges below summarise the airline's published policy for domestic and international flights. Always check fare conditions at booking, as deeply-discounted promo fares may be more restrictive than the standard cancellation slabs.
| When You Cancel | Domestic | International |
|---|---|---|
| More than 48 hours before departure | N/A Vietjet does not operate domestic flights within India | NON-REFUNDABLE on every fare — Eco, Deluxe, SkyBoss AND Business ("entire fare lost if you cancel or fail to board") Vietjet states the entire ticket fare is lost if you cancel at any time or fail to board — and this applies to all classes, including SkyBoss and its top Business cabin. There is no change-of-mind voucher refund; refunds arise only under specific regulation or Vietjet-caused disruption. Unused government taxes can be reclaimed via the refund form. |
| Between 24 and 48 hours | N/A Vietjet does not operate domestic flights within India | No refund; Eco change ≥3 hours before departure + rebooking fee + fare difference Eco/Deluxe changes need a rebooking fee plus fare difference and must be made at least 3 hours before departure. SkyBoss changes (flight/time/journey) are FREE up to 3 hours before, paying only any fare difference. Rebooking fees are non-refundable. |
| Between 4 and 24 hours | N/A Vietjet does not operate domestic flights within India | Changes accepted until 3 hours before departure Inside 3 hours of departure no change is accepted; the fare is forfeited on a no-show. Tax reclaim only. |
| Less than 4 hours / no-show | N/A Vietjet does not operate domestic flights within India | No-show — entire fare forfeited Failing to board loses the entire fare with no rebooking or refund; only unused government taxes are reclaimable via the refund form (submitted at least 3 hours before departure). |
💡 All-inclusive pricing. Vietjet Air's cancellation and change fees above are quoted all-inclusive — applicable GST and any refund-processing charge are already built into the figures, so what you see is what's deducted. (Full-service carriers such as Air India, Emirates and Lufthansa add GST plus a ₹354 Refund Application Fee on top of their penalty.)
When Will I Get My Vietjet Air Refund?
Refund Timeline
Once your Vietjet Air cancellation is confirmed, the refund (after deducting cancellation charges) is processed by Vietjet Air's refund method for your fare — some fares refund to the original payment, others as airline travel credit or a credit shell (see the refund time above). Credit-card refunds typically appear faster than bank transfers or wallet credits.
Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.
Vietjet Air Rescheduling Charges — Change Your Flight Instead
Rescheduling (also called "date change") is usually cheaper than cancelling and rebooking. If your travel dates have moved but you still want to fly with Vietjet Air, change the date instead of cancelling — you only pay the rescheduling fee plus any fare difference.
International Reschedule
Eco and Deluxe: a rebooking fee plus fare difference, changeable up to 3 hours before departure. SkyBoss: flight, time and journey changes are FREE up to 3 hours before — you pay only any fare difference. Rebooking fees are non-refundable.
Vietjet Air No-Show Policy — What If I Miss My Flight?
No-Show Rule
A no-show forfeits the entire fare with no rebooking or refund. Only unused government taxes can be reclaimed via the refund form.
Pro tip: If you know you cannot make the flight, cancel online before departure — even a last-minute cancellation usually preserves more value than a no-show. Statutory taxes (PSF, UDF, GST on taxes) are always refundable on request, even on no-show bookings.
Which Vietjet Air Fares Are Non-Refundable?
Non-Refundable / Restricted Fares
- Every Vietjet fare — Eco, Deluxe, SkyBoss and Business — is non-refundable for a change of mind
- No-show fares (only unused taxes reclaimable)
Note: even on non-refundable fares, statutory government taxes are refundable on request. The fare component is forfeited but PSF, UDF, and GST on taxes can be claimed back.
Vietjet Air Fare Lock / Hold Option
Hold the Fare Before Cancelling
Not offered as a standalone product.
How to Cancel Your Vietjet Air Ticket — Step by Step
- Visit www.vietjetair.com or open the HappyFares My Bookings page on happyfares.in.
- Enter your 6-character PNR (booking reference) and the lead passenger's last name.
- Click "Cancel Booking" and select the passengers and segments you want to cancel.
- Review the cancellation charges shown on screen against the time-to-departure brackets above.
- Confirm the cancellation — you will receive an email acknowledgement with a cancellation reference.
- Refund is processed in Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded..
Where Can I Cancel My Vietjet Air Booking?
Cancellation Channels
- vietjetair.com (Manage Booking / electronic refund form)
- Vietjet app
- HappyFares My Bookings
Looking to rebook? Find a new fare on HappyFares with no convenience fee.
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Vietjet Air Cancellation — Frequently Asked Questions
Vietjet Air allows ticket cancellation up to flight departure time, with cancellation charges that increase as you get closer to departure. The earliest bracket (more than 48 hours before departure) carries the lowest fee at NON-REFUNDABLE on every fare — Eco, Deluxe, SkyBoss AND Business ("entire fare lost if you cancel or fail to board") for international. Cancellation closer to departure attracts higher fees, and a no-show forfeits the entire fare on most fare classes. Statutory taxes are always refundable on request.
Vietjet Air does not publish a general 24-hour free-cancellation window for India-departing flights — cancellation charges follow the fare brand from the moment of ticketing (US-departing flights follow the US DOT 24-hour refund rule). Check your fare rules at booking; www.vietjetair.com shows the exact deduction before you confirm.
Vietjet Air cancellation charges depend on time-to-departure and route. International flights: NON-REFUNDABLE on every fare — Eco, Deluxe, SkyBoss AND Business ("entire fare lost if you cancel or fail to board") more than 48 hours out, scaling up to Changes accepted until 3 hours before departure closer to departure. Less than 4 hours before departure typically forfeits the full fare.
You can cancel your Vietjet Air ticket online at www.vietjetair.com (Manage Booking), through the Vietjet Air mobile app, or via HappyFares My Bookings if you booked on HappyFares. Enter your PNR and last name, select "Cancel Booking", review the charges, and confirm. You will receive an email acknowledgement, and the refund is processed in Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded..
Vietjet Air processes cancellation refunds in Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.. Credit-card refunds typically reflect faster than bank transfers or wallet credits. The refund method depends on the fare — Vietjet Air may refund to your original payment method, or issue airline travel credit / hold the value in a credit shell or wallet (see the refund-time note above). If your refund is delayed beyond the published timeline, contact Vietjet Air customer care at +91 22 6242 8181 with your cancellation reference number.
Most Vietjet Air tickets are refundable subject to the cancellation charges shown in the table above. However, the following fare classes are non-refundable except for statutory taxes: Every Vietjet fare — Eco, Deluxe, SkyBoss and Business — is non-refundable for a change of mind, No-show fares (only unused taxes reclaimable). Always check fare conditions at the time of booking — promotional and deeply-discounted fares are usually the most restrictive. Even on non-refundable fares, you can claim back PSF, UDF, and GST on taxes on request.
If Vietjet Air cancels your flight, you are entitled to a full refund or rebooking on the next available Vietjet Air flight at no extra cost. Compensation rules depend on the country of departure — for example, EU261 applies to flights departing the EU, US DOT rules apply to US-departing flights. Always retain communication from Vietjet Air as proof, and contact Vietjet Air customer care at +91 22 6242 8181 for next steps.
Yes, rescheduling is usually cheaper than cancelling and rebooking. International rescheduling: Eco and Deluxe: a rebooking fee plus fare difference, changeable up to 3 hours before departure. SkyBoss: flight, time and journey changes are FREE up to 3 hours before — you pay only any fare difference. Rebooking fees are non-refundable. You only pay the change fee plus any fare difference for the new date. Rescheduling is not available on the most restrictive fare classes — check fare conditions at booking. Use the same www.vietjetair.com Manage Booking flow to change dates instead of cancelling.
A no-show forfeits the entire fare with no rebooking or refund. Only unused government taxes can be reclaimed via the refund form. To avoid forfeiting your fare entirely, always cancel online before departure even if it is last-minute. The cancellation charge will usually be lower than a complete fare forfeit. Statutory government taxes (PSF, UDF, GST on taxes) remain refundable even on no-show bookings — submit a tax-refund request at www.vietjetair.com or via HappyFares.
Changing the date is almost always cheaper than cancelling and rebooking. When you cancel you lose the cancellation penalty AND have to buy a brand-new ticket at today's fare; when you reschedule you pay only the date-change fee plus any fare difference. The only time cancel-and-rebook wins is if a fresh fare for your new date is dramatically lower than your original. HappyFares shows both the change fee and the cancellation deduction side by side before you confirm.
Cancel through the channel you booked on. If you booked on HappyFares, cancel from HappyFares My Bookings — for an agency-issued ticket the airline routes the refund back through the booking source anyway, and cancelling directly with Vietjet Air can get the request rejected or the refund stuck. The refund timeline itself is set by Vietjet Air (Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.), not by who you cancel through, so neither route is genuinely "faster" — but using the correct channel avoids a bounced request and a delayed refund. The money returns to your original payment method either way.
Vietjet Air is a low-cost carrier, so its cancellation fee is quoted all-inclusive — GST is already built into the fee and there is no separate GST line to claim back. The GST charged on the portion of your fare that gets refunded comes back automatically with that refund, and statutory taxes (PSF, UDF, ASF and the GST on them) are always refundable on request. If you booked on a company GST number, download the GST invoice from Manage Booking for input credit.
Convenience, booking and payment-handling fees charged at the time of booking are generally NON-refundable — they cover the transaction and processing cost and are retained even on a full cancellation (when Vietjet Air itself cancels the flight you can dispute the service fee). What is always refundable is the statutory tax component — PSF, UDF, ASF and the GST on those taxes. On HappyFares the cancellation review screen shows exactly which parts of your payment are refundable and which are retained before you confirm.
Yes. Even on a no-show, the statutory airport and government taxes — User Development Fee (UDF), Passenger Service Fee (PSF), Aviation Security Fee (ASF) and the GST charged on those taxes — remain refundable on request. Only the base fare and fuel surcharge (YQ) are forfeited when you miss the flight. The catch: Vietjet Air does not auto-refund a no-show — you must raise a tax-refund request through www.vietjetair.com Manage Booking or HappyFares My Bookings (usually within 6 months). This is the single most-missed refund — most no-show travellers never claim the taxes they are owed.
Yes. On a multi-passenger PNR you can cancel one or more individual travellers while everyone else keeps their seats. The cancellation fee applies per passenger cancelled — dropping 1 of 4 charges one fee, not four. An infant booked against a cancelled adult is cancelled with that adult. Do it on www.vietjetair.com Manage Booking (select the passenger to cancel) or on HappyFares My Bookings. Note: on a special group or round-trip fare, removing a passenger can occasionally reprice the remaining seats — the review screen shows any change before you confirm.
Usually yes on a standard round-trip (two one-way fares combined) — cancel the return sector and the cancellation fee applies only to that leg, leaving the onward flight active. On a special round-trip fare sold as a single unit, cancelling one leg can reprice or void the other, so check the fare rule first. Statutory taxes on the cancelled sector are refundable. Cancel the specific segment via www.vietjetair.com Manage Booking or HappyFares My Bookings rather than cancelling the whole booking.
Pay only the date-change fee plus fare difference, and change as early as you can. Three ways to keep it to a minimum: (1) change inside the free DGCA lock-in — many carriers waive the change fee within 24 hours of booking when departure is well ahead, so you pay only the fare difference; (2) change online — a counter or call-centre change adds a service fee; (3) pick a cheaper date so the fare difference is ₹0 or negative. Rescheduling is almost always cheaper than cancelling and rebooking.
Generally no. When you move to a cheaper date you still pay the date-change fee, but the lower fare difference is normally NOT returned to you as cash — you simply pay ₹0 extra, and the saving is not refunded. A few flexible fare brands credit the difference as a residual or credit-shell rather than cash; check your fare rule. If you genuinely want the lower price back as money, the only route is to cancel and rebook and absorb the cancellation fee — which is rarely worth it. HappyFares shows the new total before you commit to the change.
On a non-refundable fare the base fare and fuel surcharge are forfeited, but you still get back ALL statutory taxes — PSF, UDF, ASF and the GST charged on them — on request. So your refund equals the tax component of the ticket (often a few hundred to a couple of thousand rupees domestically, more on international tickets), with nothing else deducted. Add-ons you paid for (seat, meal, extra baggage) are not refunded on a passenger-initiated cancellation. The exact refundable amount is shown on the cancellation review screen before you confirm — so you never have to guess.
Standard travel insurance covers cancellation only for INSURED reasons — medical emergency, hospitalisation, death in the family, natural disaster or visa rejection — not change-of-mind or finding a cheaper fare. If you bought a cancellation-protection ("zero cancellation") add-on at booking, it typically waives or refunds the cancellation fee within stated limits, often only outside 24–72 hours of departure. To claim: cancel the ticket, then file with the insurer or add-on provider using the cancellation invoice, the refund-reference number and (for medical claims) supporting documents — usually within 30 days. Vietjet Air's statutory taxes are refunded regardless of any insurance.
On most airline Manage-Booking portals (including Vietjet Air's), "Cancel Booking" cancels the ENTIRE PNR — all passengers and all flights — and starts the full refund, while "Cancel Flight" or "Cancel Segment" cancels only the flight you select, leaving the rest of the itinerary active. Use "Cancel Booking" only when you want to drop the whole trip. If you just want to drop one leg of a round-trip, one city-pair of a multi-city, or one passenger, use the segment- or passenger-level option so you do not forfeit the parts you still need. The fee is charged only on what you actually cancel.
If your refund is past Vietjet Air's published timeline (Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.): (1) check status on www.vietjetair.com Manage Booking or HappyFares My Bookings using your cancellation reference; (2) contact Vietjet Air customer care (+91 22 6242 8181) with the cancellation reference and your original payment-method last 4 digits; (3) for any flight to or from India, raise a grievance on AirSewa, the Government of India's MoCA portal (airsewa.gov.in or the AirSewa app) — airlines are required to respond there; (4) as a last resort, a card chargeback through your bank (within 120 days) recovers a stuck card refund. Booked on HappyFares? We chase Vietjet Air's refund desk directly — the fastest path.
Vietjet Air ticket cancellation refund flow: (1) Cancel via www.vietjetair.com Manage Booking → confirmation screen shows the refund amount AFTER deducting the cancellation charge. (2) Save the Refund Reference Number from the cancellation email. (3) Refund credit to your original payment method takes Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.. (4) If you booked on HappyFares, you can also trigger the cancellation from HappyFares My Bookings; we relay the cancellation to Vietjet Air's GDS and surface the refund status. Statutory taxes (PSF, UDF, GST on taxes) are always refunded — even on non-refundable fare classes and no-show bookings.
The Vietjet Air refund policy lets you cancel any ticket up to flight departure and receive a refund by Vietjet Air's refund method for your fare (original payment, travel credit or a credit shell), minus the cancellation charge for that fare class. International refunds depend on fare brand and time-to-departure. Statutory taxes (PSF, UDF, GST on taxes) are refundable on every cancellation including no-show bookings. Refund credit timeline: Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.
Vietjet Air refund time: Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.. Card refunds typically arrive in 5-7 working days; bank transfers and wallet credits may take 7-10 working days; Miles/loyalty points redeposit in 5-7 working days. Per DGCA Civil Aviation Requirements (for Indian carriers), credit-card refunds must complete within 7 working days of the cancellation request; bank-transfer and cheque refunds within 30 days. Track your refund status using your cancellation reference at www.vietjetair.com.
Check your Vietjet Air refund status in three ways: (1) Open www.vietjetair.com Manage Booking, enter PNR + last name, view "Refund Status" tab. (2) Open the Vietjet Air mobile app, go to My Trips → Cancelled bookings → tap the booking for status detail. (3) On HappyFares, log in and open My Bookings → Cancellation history. If the refund is delayed beyond the published timeline (Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.), contact Vietjet Air customer care at +91 22 6242 8181 with your cancellation reference number and original payment-method last 4 digits.
Vietjet Air customer care number (India): +91 22 6242 8181. For refund-specific questions, ask the agent to route you to the Refunds team and quote your cancellation reference. Vietjet Air customer care operates on the carrier's published service hours. For HappyFares-booked tickets, you can also call HappyFares support — refund follow-up is faster from our team because we hold the GDS booking reference.
Vietjet Air refund customer care: (1) Call Vietjet Air at +91 22 6242 8181 and request the Refunds desk. (2) Email refunds via www.vietjetair.com contact form — attach booking confirmation + cancellation acknowledgement. (3) HappyFares customer support (write2shanti@gmail.com or call +91 76700 70070) for tickets booked on HappyFares — we escalate to Vietjet Air's GDS desk directly. Always have your PNR, cancellation reference, and original payment-method screenshot ready.
Vietjet Air fare rules vary by fare brand and route. International Vietjet Air routes follow the carrier's brand structure with Lite/Standard/Flex variants. The most-restrictive fare buckets (typically called Lite, Saver, Basic, or Value) are non-refundable except for taxes. Always check fare conditions at booking; HappyFares displays the cancellation/change rules in the fare comparison panel before you pay.
Vietjet Air 24-hour cancellation rules depend on country of departure. US-departing flights follow the US DOT rule: full refund if cancelled within 24 hours of booking AND departure is more than 7 days away. For India-departing Vietjet Air flights no general 24-hour free-cancellation window is published — standard fare-brand cancellation charges apply from ticketing; check your fare rules at booking.
Vietjet Air refund policy for delayed flights follows the country-of-departure rules. EU departures: EU261 — €250-600 if delay >3 hours, refund OR rerouting + assistance. US departures: US DOT — refund within 7 days if cancelled; significant delay = right to refund. India departures: DGCA Civil Aviation Requirements (Section 3, Series M, Part IV) — refund within 7 working days if delay >6 hours, compensation ₹5,000-10,000 on cancellation. Always escalate within 21 days of the delayed flight for max recovery.
Vietjet Air ticket cancellation online — step-by-step: (1) Go to www.vietjetair.com → Manage Booking. (2) Enter PNR (6 characters) + Last Name. (3) Select the segment(s) to cancel — full or partial. (4) Review cancellation charges and refund amount on the confirmation screen. (5) Click "Cancel & Refund" — you receive an email confirmation immediately with a Refund Reference Number. (6) Refund is credited to your original payment method in Refund requests go through Vietjet's electronic refund form (eforms.vietjetair.com), submitted at least 3 hours before scheduled departure; any eligible amount returns to the original payment method. Rebooking fees are never refunded.. Tip: cancelling online via Manage Booking is cheaper than phone-cancellation on most Vietjet Air fares — call-centre cancellations may add a small service fee.
Vietjet Air Manage Booking is the self-service portal on www.vietjetair.com where you can: cancel a ticket and start the refund, change travel dates (pay difference + change fee), select or change seats, pre-book meals/baggage/lounge access, web check-in, download invoice/GST receipt, request a wheelchair or special meal, and check refund status. Login uses PNR + Last Name (no password required). HappyFares My Bookings mirrors most of these functions if you booked via HappyFares — refund start, web check-in, GST invoice. For complex changes that Manage Booking can't handle (codeshare segments, multi-city itineraries), call Vietjet Air at +91 22 6242 8181.
Refund = (Total fare paid) − (Cancellation charge for your fare class and time-to-departure) + (Statutory taxes always refunded). For Vietjet Air international, charges depend on fare brand and region. A typical economy ticket cancelled 4+ days before departure recovers about 70-85% of the fare. Lowest fare buckets (Lite/Saver/Basic) only return statutory taxes. The exact refund amount is displayed BEFORE you confirm cancellation, on the www.vietjetair.com Manage Booking review screen.
Quickest path to Vietjet Air refund: (1) Cancel ONLINE via www.vietjetair.com Manage Booking (not phone — phone adds processing time). (2) Cancel as EARLY as possible — every fare-brand bracket you cross before departure increases the deduction. (3) Use the ORIGINAL payment method for fastest refund — credit cards typically refund in 5-7 working days; bank transfers take 7-10 days; international cards may take longer due to FX settlement. (4) For HappyFares-booked tickets, our easy refund tracker pushes the refund through Vietjet Air's GDS API — try it at HappyFares My Bookings. (5) After cancellation, save the Refund Reference Number; quote it in any follow-up with Vietjet Air customer care (+91 22 6242 8181).
Going further — your passenger rights
Vietjet Air's cancellation policy is one piece. If you're dealing with a delay, denied boarding, or lost baggage, these DGCA + Montreal Convention guides cover the full traveller-rights framework.