What are HappyFares add-on services?
HappyFares add-on services are optional extras you can choose during flight booking at checkout. They include refund protection plans (24-Hour RefundGuard, Rapid Refund Sure, Smart Saver), web check-in assistance with WhatsApp boarding pass, real-time flight notifications (Aero Messenger), a personal travel concierge (JetSet VIP Care), and flight protection insurance from the insurer named on the offer. None are auto-selected; each is your choice.
What is the 24-Hour RefundGuard and how much does it cost?
A window to change your mind after you book. Cancel within 24 hours of booking and we refund the full airfare, with no airline cancellation charge. We keep one fee only: the convenience fee, or, if you paid none (for example with code HFNCF), our HappyFares fee. We send the refund within 6 hours of the airline refunding us. The 24 hours count from when you booked. No documents. If you book less than 24 hours before departure, the window ends at departure. After the window, the airline's fare rules apply. The RefundGuard price, the one fee above, and seats, meals, baggage and other extras are not refunded.
What does Rapid Refund Sure cover?
We pay the refund due to you without waiting for the airline to refund us first. We send it within 6 hours of your cancellation being confirmed: when you cancel, when your flight is 3 or more hours late and you choose not to fly, or when the airline shuts down. It does not make a non-refundable fare refundable, and it does not increase the amount due. A delay on its own, without a cancellation, gives no refund.
What is Smart Saver (Cancel for Any Reason)?
On selected domestic flights, cancel for any reason and get the whole fare back. Cancel at least 24 hours before departure and we refund 100% of the fare, with no airline cancellation charge and no HappyFares fee taken off it. No documents. Paid within 1 working day. It is available on the flights where the booking page shows the Smart Saver option. The Smart Saver price, the convenience fee, and seats, meals, baggage and other extras are not refunded.
What is Web Check-In Assist and how does it work?
Web Check-In Assist (₹349/pax/sector) means HappyFares handles your entire web check-in process for you. Your boarding pass is sent directly to your WhatsApp and email, with no airport queue hassle. Includes seat selection (window/aisle), is Digi Yatra compliant, and is used by 60,000+ HappyFares travellers. Web check-in is mandatory for Digi Yatra airport entry.
What is Aero Messenger?
Aero Messenger is free. Add it when you book and pick who gets the updates: you and one loved one get WhatsApp and email alerts for take-off, delays, a diversion, landing, gate changes and the baggage belt.
What is JetSet VIP Care?
JetSet VIP Care (₹499 per booking) gives you a personal travel concierge: no bots, only real human agents. Features: Swift Priority Support with a 15-minute callback guarantee, One-On-One service with a dedicated agent for journey management, and Post-Journey Support for queries after landing. Covers flight changes, seating, baggage assistance, refund help, special requests, name corrections, expert advice, and check-in assistance.
What flight protection insurance is available on HappyFares?
HappyFares offers flight protection insurance from the insurer named on the offer. Six plans: Flight Delay (₹1,000 cover, ₹99), for delays beyond 1 hour; Missed Flight (₹3,000 cover, ₹99), if you miss your flight and rebook within 6 hours; Trip Cancellation on medical grounds (₹5,000 cover, ₹99), hospitalisation within 20 days before travel; Airline Cancellation (₹2,000 cover, ₹149), if the airline cancels; Standard Benefits (up to ₹5,00,000 cover, ₹99); Combined Benefits, all six covers at 45% off (₹299/pax).
Are HappyFares add-on services refundable?
Refund policies vary by add-on: Smart Saver fee is non-refundable. 24-Hour RefundGuard fee is part of the booking cost. Insurance premiums follow the insurer's refund policy. If HappyFares cancels your booking due to an airline issue, add-on fees are typically refunded. Check your booking confirmation for the specific terms applicable to your add-ons.
How do I add these services to my booking?
All add-on services are shown during the checkout process on HappyFares, on the passenger details and review screens. Simply select the ones you need before payment. None are auto-selected; every add-on requires you to actively choose it. You can add services for each passenger individually.
