HF Exclusive fares

In short

• It is non-refundable under its fare rules: if you cancel or do not fly, no refund is applicable.
• You cannot cancel or change it yourself. More than 48 hours before departure you can ask us to cancel: our team checks whether the seat can be cancelled and at what charge, then calls or emails you with the applicable charge. Nothing is cancelled until you agree, and a refund is not guaranteed.
• If you received an email or WhatsApp from us that your flight is cancelled or delayed by 3 hours or more, or saw it on the airline's website, tell us here. Our team verifies it and processes the applicable refund.